Refund policy
Refund & Return Policy
We have a 7-day return and refund policy, which means you have 7 days after receiving your item to request a return or refund.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return request, please contact us at support@zakue.com.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
Partial Refund (No Return Required)
In certain cases, based on the specific situation and at our discretion, we may offer a partial refund while allowing the customer to keep the product.
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The partial refund amount will typically range from 30% to 50% of the order value
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This option may apply to situations such as:
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Minor product issues
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Shipping delays
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Situations where returning the item is impractical
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The final refund percentage will be determined after reviewing the case.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work with you to find a fair resolution.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
The fastest way to receive a different item is to return the original product (if eligible) and place a new order separately after the return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
Returned items must be unused, in original condition, with tags and packaging intact, and include proof of purchase.
Refund Processing
Once we receive and inspect your return, we will notify you whether your refund is approved.
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Approved refunds will be issued to the original payment method within 10 business days
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Processing times may vary depending on your bank or credit card provider
If more than 15 business days have passed since your refund approval, please contact us at support@zakue.com.